Thank you for your purchase. We hope you are happy with your product. However, if you find any malfunction or faults with your purchased product, you may return it to us for an exchange. Please see below for more information on our return policy.
RETURN PROCESS
To return an item, please email customer service at [email protected] or contact us via WhatsApp/Call at 0772776691. We will guide you on how to make your returns.
If you are returning via courier service, place the item securely in its original packaging along with the Purchase Invoice from Digitek.lk, and mail your return to the following address:
Digitek.lk 35/S-2, Main Street Pettah, Colombo 11, Sri Lanka.
Please note: You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return to ensure it reaches us safely.
REFUNDS & EXCHANGES
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.
- For defective or damaged products: Please contact us at the customer service number below to arrange a specific exchange or refund.
- Convenience Fees: Please note that the 3.0% payment gateway fee for online payments is non-refundable as it is collected by the bank.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Tempered Glass
- Phone Covers / Silicon Cases
- Items with broken seals (for hygiene-related products like earbuds)
CONTACT US
If you have any questions concerning our return policy, please contact us:
Store Location: 35/S-2, Main Street Pettah, Colombo 11 (Opposite Malwatta Road Or Pettah Clock Tower)
By email: [email protected]
By WhatsApp/Phone: 0772776691